Never miss an enquiry
Enquiry management software
Built for how holiday homes actually sell
A hotel gets an instant booking; a holiday home gets a conversation — dates, guest count, a dozen questions, then a decision. Doorloom collects those conversations from Instagram, your website, WhatsApp, Facebook and ads into one pipeline, checks what's open, and puts a professional answer with availability, price and a formal quotation on the guest's WhatsApp before they've moved to the next villa.
The difference
Holiday homes don't get bookings — they get enquiries
The questions arrive at all hours, and the guest asking them is usually talking to three other villas at the same time. A fast, professional answer is what wins the stay.
“Availability & price?
“Is the pool private?
“Can we cook our own food?
“Is food available?
“Can we bring our pet?
“Early check-in possible?
“Can we get a better price?
95%
of the work in a holiday home happens before the booking exists — answering, quoting and following up. Most PMS software skips that stage entirely; Doorloom is built around it
5 seconds
to check what's open and send price, property details or a full quote to the guest's WhatsApp
One pipeline
Instagram, website, WhatsApp, Facebook, ads and calls — every enquiry in a single list
What you get
Every enquiry, answered fast
No more scrolling through chats to find who asked for which dates.
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Auto-capture from every channelAn Instagram DM, a website form, a Facebook comment, an ad click or a WhatsApp message — each one becomes a card in the same pipeline with dates and guest count already filled in, so nothing lives only in a chat thread
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Share price & availability in 5 secondsOpen the enquiry and Doorloom has already checked which properties and units are free for those dates, with the stay priced — one tap sends it to the guest's WhatsApp with your property link
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Send a full quotation in 5 secondsA formal, itemised quote — nights, meal plans, extra guests, security deposit — assembled automatically from your rates and sent as a document the guest can forward to whoever pays
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Status on every enquiryNew, quoted, follow-up, won or lost — you always know what needs a nudge
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One tap to bookingWhen the guest says yes, the enquiry becomes a confirmed booking — no re-typing
Availability3 units open
Villa SereneOpen
Palm FarmstayOpen
Share price on WhatsApp
Share price in 5 seconds
Check availability → share price/quote, property link to the guest's WhatsApp
How it works
From first message to confirmed stay
1
The enquiry lands
A guest messages on WhatsApp, fills your website form, DMs on Instagram or clicks an ad — it appears in your pipeline with dates and guest count.
2
You check availability
See which properties and units are open for those dates, with the price already calculated for the stay.
3
You reply on WhatsApp
Send price, property link or a formal quotation in one tap — the guest gets a clean, professional message.
4
The guest says yes
Convert the enquiry into a booking, collect the advance and the calendar blocks itself instantly.
Questions
Enquiries, answered
Do I need to change my WhatsApp number?
No. Doorloom works with the number your guests already message. Replies go out on WhatsApp as usual — Doorloom just prepares the message with the right availability, pricing and property link.
What if the enquiry comes over a phone call?
Add it to the pipeline in a few seconds — name, dates, guests — and it behaves like any other enquiry, including quotes and follow-up status.
Can my team handle enquiries too?
Yes. Co-hosts and team members can be given access, so enquiries don't sit unanswered when you're travelling or off duty.
Does it work for multiple properties?
Yes. Availability is checked across all your properties and units at once, so you can offer the guest an alternative when their first choice is booked.
Explore more
The rest of Doorloom
Built for your property type
Let's talk
Stop losing enquiries to slow replies
Call or WhatsApp us and we'll have your enquiry pipeline capturing every channel by tonight