These Terms and Conditions ("Terms") form a binding agreement between you and Doorloom Private Limited ("Doorloom", "we", "us"). By creating an account, subscribing, or using the Doorloom website, web platform or mobile applications (together, the "Platform"), you agree to these Terms, our Privacy Policy and our Data Deletion Instructions. If you use the Platform on behalf of a business, you confirm that you have authority to bind that business to these Terms. If you do not agree, please do not use the Platform.
You must be at least 18 years old and capable of entering into a binding contract under Indian law. The Platform is intended for businesses and individuals who operate or manage holiday homes, villas, homestays, farmstays, boutique resorts and similar properties ("Hosts").
Doorloom is a business-to-business software platform that helps Hosts manage their properties from enquiry to booking. Depending on your plan, features may include:
The web platform is the primary interface. Mobile applications are provided for convenience.
You must provide accurate, complete and current information when registering, and keep it updated. You are responsible for keeping your login credentials confidential and for all activity under your account, including activity by team members you invite. Tell us immediately at [email protected] if you suspect unauthorised access.
Doorloom offers quarterly and yearly subscription plans. Features, limits and pricing depend on the plan you choose, as shown on our pricing page or in your order.
Subscriptions are purchased through the web platform. Once active, features can be used on both web and mobile.
We may offer a free trial. At the end of the trial, you must choose a paid plan to continue. Free trials are not eligible for refunds.
Fees are billed in advance for each billing cycle. Subscriptions renew for the same cycle unless you cancel before the renewal date.
All fees are exclusive of Goods and Services Tax (GST) and other applicable taxes, which are added at the prevailing rate. If you provide a valid GSTIN, we will issue a GST-compliant tax invoice.
We may change prices with at least 30 days' notice. Changes apply from your next billing cycle.
If payment fails, we may suspend access to paid features until the dues are cleared.
Doorloom may offer premium features on other domains or platforms that help guests discover properties listed by Hosts. These may require a separate subscription or fee.
You may request a refund within seven (7) days of your initial subscription purchase or renewal date. The request must be submitted in writing to [email protected]. Refunds apply only to the most recent billing cycle.
Approved refunds are processed within 7–10 business days to the original payment method.
The following are not refundable:
Charges billed to you directly by third parties, such as Meta for WhatsApp messaging or payment gateways, are not collected by Doorloom and cannot be refunded by us.
You may cancel at any time from your account settings. After the refund window, cancellation takes effect at the end of the current billing cycle, and no refund is given for the unused portion.
Each Host's booking website is given a subdomain under doorloom.com (for example, yourbusiness.doorloom.com), subject to availability and our naming policies.
You may ask us to connect your own domain. This may involve additional charges and technical requirements, and we may approve or decline such requests.
All subdomains under doorloom.com remain Doorloom's property. You receive a limited, non-exclusive licence to use your assigned subdomain while your subscription is active. We may reclaim subdomains when an account ends or these Terms are breached. Custom domains remain yours.
The Platform connects with third-party services, including Meta Platforms (Facebook and WhatsApp), OTAs through our channel manager partner, payment gateways and hosting providers. Your use of those services is also governed by their own terms. Doorloom does not control third-party services and is not responsible for their availability, changes, fees or actions.
When you connect your WhatsApp Business account or number to Doorloom, you authorise us to access and manage it on your behalf through Meta's WhatsApp Business Platform. This includes sending and receiving messages, managing message templates, and syncing contacts and message history where you allow it.
You agree to comply with the WhatsApp Business Terms of Service, WhatsApp Business Messaging Policy and WhatsApp Commerce Policy. In particular, you must:
You are solely responsible for the content of messages sent from your number, whether sent through Doorloom or directly from the WhatsApp Business app.
Meta may limit, restrict, suspend or ban a WhatsApp number or account, reject message templates, or change pricing and policies at any time. Doorloom has no control over these decisions and is not liable for any resulting loss.
WhatsApp conversation or message charges are set and billed directly by Meta to the payment method you add to your WhatsApp Business account in Meta Business Manager. These charges are not included in your Doorloom subscription, and Doorloom does not collect, invoice or refund them. You are responsible for keeping a valid payment method on file with Meta; if Meta restricts messaging because of unpaid charges, Doorloom is not liable for the resulting interruption.
You may disconnect WhatsApp from Doorloom at any time from your settings. On disconnection, we stop accessing your account and delete the stored access credentials.
Doorloom syncs availability, rates, restrictions and bookings with connected OTAs. Sync may be delayed or fail because of OTA systems, network issues or incorrect settings. You are responsible for:
Doorloom is not liable for overbookings, rate errors or lost bookings caused by sync delays, third-party failures or incorrect configuration, though we will make reasonable efforts to help resolve them.
Doorloom provides software only. We are not a travel agent, booking intermediary or party to any contract between a Host and a guest. Hosts are solely responsible for:
We process your account and business data as described in our Privacy Policy.
For guest personal data that you collect or manage through the Platform, you are the Data Fiduciary and Doorloom acts as your Data Processor under the Digital Personal Data Protection Act, 2023. You are responsible for:
We process guest data only to provide the Platform to you, keep it reasonably secure, and do not sell it.
Deletion requests are handled as described in our Data Deletion Instructions.
You are solely responsible for all property details, descriptions, images, pricing, messages and other content you upload or enter ("User Content"). You confirm that:
You must not upload content that:
We do not pre-screen User Content, but we may review, remove or disable content that breaches these Terms or the law.
You grant Doorloom a worldwide, non-exclusive, royalty-free licence to host, reproduce, display and distribute your User Content. This licence is solely for providing and promoting the Platform, including on property discovery platforms operated by Doorloom. It ends when the content is deleted, except for reasonable backup retention.
You agree not to:
Our mobile apps may request device permissions, such as camera, photos, notifications and contacts, only to provide the related features. You can manage these permissions in your device settings. We may send push notifications for service updates and important information.
The Platform and all its software, design, trademarks and content (excluding User Content) are owned by Doorloom Private Limited and protected by law. You receive a limited, non-exclusive, non-transferable right to use the Platform during your subscription. You keep ownership of your User Content.
We aim for continuous availability but do not guarantee uninterrupted or error-free service. Scheduled maintenance, updates and events outside our control may temporarily affect access. We may modify, add or remove features, and will give reasonable notice of any material change that reduces core functionality in your plan.
The Platform is provided "as is" and "as available". To the maximum extent permitted by law, Doorloom disclaims all warranties, express or implied, including merchantability, fitness for a particular purpose and non-infringement. We do not guarantee any particular number of enquiries, bookings or revenue.
To the maximum extent permitted by law:
You agree to indemnify and hold harmless Doorloom Private Limited and its directors, officers, employees and agents from any claims, damages, losses and expenses (including reasonable legal fees) arising from:
You may cancel your subscription or request account deletion at any time.
You can request permanent deletion from Account Settings or by contacting [email protected]. Deletion takes effect after a 30-day grace period, during which you can cancel the request. Details are in our Data Deletion Instructions.
We may suspend or terminate your account, with notice where practical, if you:
When your account ends:
You may export your data before your account closes. Data is handled as described in our Privacy Policy, and records we must keep by law, such as invoices and tax records, are retained for the required period.
We may update these Terms from time to time. For material changes, we will notify you by email or in the Platform at least 15 days before they take effect. Continuing to use the Platform after that means you accept the updated Terms.
Doorloom is not liable for delays or failures caused by events beyond our reasonable control, including natural disasters, power or internet outages, failures of third-party services, government action, or epidemics.
These Terms are governed by the laws of India. Any dispute is subject to the exclusive jurisdiction of the courts in Mumbai, Maharashtra.
In accordance with the Information Technology Act, 2000 and the Digital Personal Data Protection Act, 2023, our Grievance Officer is:
Name: Navin Shetty
Email: [email protected]
Address: Doorloom Private Limited, 901 Saidham Bldg, Eksar Rd,
Borivali West, Mumbai 400092, Maharashtra, India
We will acknowledge grievances within 48 hours and aim to resolve them within 30 days.
Doorloom Private Limited
Address: 901 Saidham Bldg, Eksar Rd,
Borivali West, Mumbai 400092, Maharashtra, India
Email: [email protected]
Phone: +91 8928 700200